Support your artists without another tool
A built-in ticketing system, knowledge base and macros so client questions are answered inside the same platform they use.
Built-in
Ticketing
Your brand
On every reply
Searchable
Knowledge base
Helpdesk & Support
Tickets are linked to the release, payout or account they refer to, so your team has full context without asking three questions first.
Publish your own help articles and canned responses, and route tickets by topic, plan or priority.
Contextual tickets
Every ticket carries the release, statement or payment it concerns.
Knowledge base
Branded help centre that deflects the repetitive questions.
Macros and routing
Canned replies, assignment rules and SLA visibility.
Third-party chat
Or connect Intercom, Freshchat and similar if you already use them.
How it works
Ask
Clients raise tickets from inside the dashboard, with release context attached.
Route
Assign, prioritise and escalate across your support team.
Resolve
Answer inline or deflect with knowledge-base articles you publish.
What's included
Every helpdesk & support capability is part of the platform — no add-on modules, no separate contracts, and the same behaviour through the dashboard and the REST API.
Use it over the API- In-dashboard ticketing
- Context-aware requests
- Knowledge base
- Canned responses
- SLA and priority rules
- Intercom / Freshchat integrations
Helpdesk & Support questions
Yes — integrate Intercom, Freshchat or others, or use the built-in ticketing.
Agents see the relevant release, delivery and payout context on every ticket.
Explore next
Distribution & Delivery
Deliver audio, artwork and metadata to 50+ DSPs worldwide, with takedowns, redeliveries and release scheduling handled automatically.
Learn moreAsset Management
Store audio masters, artwork, video, lyrics and documents against every release, with versioning and instant search across the catalog.
Learn moreRights Management
Model splits, contracts, territories and terms at track level, and let every downstream royalty calculation inherit them automatically.
Learn moreAI Mastering
Artists upload a mix, the job runs through the mastering queue and a finished master comes back ready to attach to a release — all under your brand.
Learn moreIncome Tracking
Ingest raw DSP and partner statements in any format, normalise them to a single ledger, and reconcile against expected income.
Learn moreRoyalty Accounting
Run periodic accounting across your entire catalog, apply splits, fees, advances and recoupment, then publish statements to every payee.
Learn moreLaunch your own distribution platform
Tell us about your catalog and we'll show you Tunearo Enterprise running under your brand.